Merchandise returns and exchanges will be accepted (excluding “final sale” items and gift boxes) within 14 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective.
1-1. Paypal Orders
1-2. Make a Return by Mail
2-1. Need A Different Size or Color?
2-2. Prefer A Different Item?
3. INTERNATIONAL CUSTOMERS
At this time, orders placed via lovemoda and shipped outside of the U.S. cannot be returned or exchanged in our boutiques or outlets. If for any reason, you are dissatisfied with your purchase within 14 days of your original purchase, please contact our Customer Service at firstname.lastname@example.org in order to obtain a Return Authorization Number, which is required in order to process your return. Our Customer Service will provide you with detailed instructions regarding how to return your purchase. If you return any item(s), our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item(s) in the same currency and at the same exchange rate as your original purchase. Please note that you will be responsible for return shipping costs. For more information regarding international orders and our e-commerce partner, Borderfree, please read our International FAQ.